Return Policy
Below you will find answers to the most frequently asked questions regarding our return policy.
If your question is not listed, please contact us at contact@crepelino.com.
Returns & Exchanges
How can I make a return or exchange?
We are sorry that your Crepelino product did not meet your expectations.
Please contact us at contact@crepelino.com, including your order number and the items you wish to return or exchange. Our team will guide you through the process.
I cannot find a return form in my parcel. What should I do?
Do not worry — Crepelino parcels do not include physical return forms.
Simply email us at contact@crepelino.com and we will assist you with your return or exchange.
What is your return policy?
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Returns must be made within 30 days from the date of delivery.
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If you need assistance or encounter any issue returning within 30 days, please contact contact@crepelino.com.
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Your order number must be provided to process a return.
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Approved returns will be refunded to the original method of payment.
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Initial shipping fees (if any) are non-refundable.
How long does it take to process a refund?
Credit card refunds typically take 5 to 10 business days to appear on your statement, depending on your bank or payment provider.
What if I receive the wrong item?
If you received a different item than what you ordered, we sincerely apologize.
Please contact us at contact@crepelino.com, and we will ensure the correct product is sent to you.
Return Instructions
If you are not satisfied with your product and wish to return it, you may do so within 30 days of receiving your parcel. Please follow these steps:
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Carefully pack the items in a secure box.
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Attach the return shipping label to the parcel, ensuring previous addresses or barcodes are fully covered.
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Use the indicated return address and ensure sufficient postage.
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Ship the parcel using your local post office or courier of choice.
If you did not receive a return label, please email us at contact@crepelino.com before sending your parcel.
Important Notice
If your item is damaged or defective, contact us at contact@crepelino.com before sending it back.
We will assist you and provide the appropriate solution.
Orders Purchased Elsewhere
If your order was not placed through www.crepelino.com, the return policy of the store where you purchased the product applies.
Contact
Email: contact@crepelino.com